We Take Complaints Seriously
If you are unhappy with any aspect of PeoplesOdds, we want to know. Our complaints procedure is designed to ensure that every concern is heard, investigated fairly, and resolved as quickly as possible.
How to Raise a Complaint
Email complaints@peoplesodds.com with a clear description of your complaint, including relevant details such as your username, the market or feature in question, dates, and any supporting information. We will acknowledge your complaint within 2 working days.
What Happens Next
Acknowledgement
We will confirm receipt of your complaint within 2 working days and assign it to a member of our team for investigation.
Investigation
We will investigate your complaint thoroughly and fairly. This may involve reviewing platform data, consulting with relevant team members, and contacting you for additional information.
Resolution
We aim to resolve all complaints within 5 working days. If we need more time, we will let you know and provide a revised timeline. You will receive a written response explaining our findings and any action we have taken.
Escalation
If you are not satisfied with our response, you may request an escalation to a senior member of the team. Escalated complaints will be reviewed within a further 10 working days.
Types of Complaints We Handle
- Market resolution disputes
- Account and billing issues
- Data protection and privacy concerns
- Platform conduct and community violations
- Technical issues and platform bugs
- Accessibility concerns
External Recourse
If your complaint relates to data protection and you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. For other matters, you may seek independent legal advice.